At PGH Driving School, we understand that sometimes plans change. However, to ensure fairness for both our instructors and pupils, we have a clear cancellations policy in place. Please read the following information carefully before booking your lesson.
Standard Cancellation Policy
Cancellations made at least 48 hours before the scheduled lesson start time are eligible for a full refund or can be rescheduled at no additional cost.
To cancel or reschedule a lesson, please contact us directly by phone, email, or through your booking confirmation email. The cancellation timestamp will be based on the time we receive your request.
Late Cancellations (Less Than 48 Hours Notice)
Cancellations or rescheduling requests made within 48 hours of the scheduled lesson time are non-refundable.
Unfortunately, due to the short notice:
- We are unable to fill the vacant time slot.
- Our instructors have already prepared and allocated their time for your session.
- Other pupils may miss out on valuable driving lesson opportunities.
As a result, the full lesson fee will be charged and is not eligible for refund or rescheduling.
No-Show Policy
If a pupil fails to show up for a scheduled lesson without prior notice, it will be treated as a late cancellation and the full lesson fee will apply (instructor waits up to 15 minutes from the lesson start time).
Emergencies and Exceptions
We understand that emergencies can happen. If you experience an emergency that prevents you from attending your lesson, please contact us as soon as possible. In exceptional cases, we may offer flexibility at our discretion, but this is not guaranteed.
Why Our Policy Matters
Last-minute cancellations affect more than just your own progress:
- Our instructors lose valuable working time.
- Other pupils miss the chance to book available slots.
- Resources and preparation efforts go unused.
Our policy is in place to ensure fairness and maintain the high quality and availability of instruction for all pupils.
Questions?
If you have any questions about this policy or need assistance with cancellations, please contact us:
📞 07789 596292
📧 info@pghdriving.school
🌐 https://pghdriving.school
By booking lessons, you acknowledge and agree to the terms & conditions, including the cancellations policy.